Refund policy

We want you to feel confident in every Grounded Grace purchase. Here's how our returns and refunds work.

 

CHANGE OF MIND

Due to the nature of our products, we're unable to offer returns or refunds for change of mind.

 

FAULTY OR DAMAGED ITEMS

If your item arrives faulty or damaged, we'll happily offer a replacement or refund. Simply email us at hello@groundedgrace.com.au within 14 days of receiving your order, including your order number and a photo of the issue, and we'll take it from there.

 

HOW REFUNDS ARE PROCESSED

Once your return is approved, refunds are made to your original payment method within 5-7 business days, and you'll receive a confirmation email once it's complete.

 

SERVICES & DIGITAL DOWNLOADS

Because our Feng Shui consultations, Home Prescriptions, and digital guides are personalised and delivered instantly, we're unable to offer refunds once a service has been completed or a digital product downloaded.

 

Questions? We're here to help - reach us anytime at hello@groundedgrace.com.au.