Terms & Conditions
TERMS & CONDITIONS
Grounded Grace
1. General
By accessing or purchasing from Grounded Grace, you agree to the following terms and conditions. These terms apply to all products, services, and digital offerings provided through our website.
We may update these terms at any time. Continued use of the site constitutes acceptance of any changes.
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2. Products, Services & Health Information
All products are designed to support general wellbeing and are not intended to diagnose, treat, cure, or prevent any medical condition.
Our products, services, digital guides and educational content draw on Traditional Chinese Medicine and Feng Shui principles. They are for general information and wellbeing support only, and are not medical, mental health, financial or legal advice. They are not a substitute for care from a qualified professional.
Please consult your doctor or a qualified health practitioner before using our products or following our guidance, particularly if you are pregnant or breastfeeding, have a medical condition, are taking medication, or are purchasing for a child.
Stop using any product if you experience discomfort, irritation or any adverse reaction, and seek medical advice if needed. Never stop, change or delay medical treatment because of information on this website.
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3. Orders & Payments
All prices are listed in AUD and are subject to change without notice.
We reserve the right to:
- Refuse or cancel any order
- Limit quantities purchased
- Correct any pricing or listing errors
Orders are confirmed once payment has been successfully processed.
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4. Shipping
We currently ship physical products within Australia and New Zealand only. Digital products and services are available worldwide.
We aim to process and dispatch orders within a reasonable timeframe.
Express Post is available for Australian addresses only. Express orders are dispatched within 1 business day. Express delivery times are set by Australia Post and are estimates only, not a guarantee from Grounded Grace.
Please note:
- Shipping times are estimates only and may vary
- Delays outside our control (postal services, peak periods, etc.) may occur
- Grounded Grace is not responsible for lost, stolen, or delayed parcels once they have been dispatched
Customers are responsible for ensuring shipping details are correct at checkout.
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5. Returns & Refunds
Due to the nature of our products, we do not offer returns for change of mind.
We will offer a replacement or refund where:
- The product is faulty or damaged upon arrival
- You contact us within a reasonable timeframe with proof of purchase
Please email us with your order details to arrange this.
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6. Services (Feng Shui, Consultations, Digital Products)
All services and digital offerings are:
- Personalised or informational in nature
- Based on Traditional Chinese Medicine and Feng Shui principles
- Intended for guidance and support only
Results may vary and are not guaranteed.
No refunds are provided for:
- Completed services
- Downloaded digital products
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7. Intellectual Property
All content on this website, including text, branding, images, and digital downloads, is the property of Grounded Grace.
This content may not be copied, reproduced, or distributed without written permission.
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8. Limitation of Liability
To the fullest extent permitted by law, Grounded Grace is not liable for any direct or indirect loss, damage, or injury arising from:
- Use of our products
- Use of our services or advice
- Reliance on information provided
Use of all products and services is at your own discretion.
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9. Privacy
Your personal information is handled in accordance with our Privacy Policy. We do not share or sell your data to third parties.
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10. Contact
For any questions, please contact us at:
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We’re here to support your wellbeing in a simple, grounded way — always use what feels right for you.